Refund policy

Refund & Return Policy

We want you and your pet to be happy with every order. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return. To qualify, items must be unused, in their original packaging, and with any tags attached.

How to Start a Return

Contact us at jovopetstore@hotmail.com with your order number and the reason for the return. We'll confirm the details and send you return instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with a photo of the item. We'll cover the cost of a replacement or full refund - no return shipping required on our end.

Return Shipping

For all other returns, the customer is responsible for return shipping costs unless otherwise stated at the time of approval.

Non-Returnable Items

Gift cards and final sale items marked as non-returnable at checkout cannot be returned.